Children’s Services Central encourages and facilitates the participation in learning and development opportunities which best meets the needs of services.
Telephone Advice and Support
The 1800 Toll free number is available to callers across New South Wales every working day of the year. The 1800 line is staffed by our friendly, knowledgeable Project Officers with extensive experience in Family Day Care, Long Day Care and Out of School Hours Care. They will respond to all enquiries and provide answers to your questions.
Quality Assurance Support
Children’s Services Central provides Accreditation Support and training opportunities for services working through quality assurance administered by the National Child Care Accreditation Council (NCAC).
Accreditation support can be accessed through:
- Ringing 1800 157 818
- Emailing info@cscentral.org.au
- Children’s Services Central Training Calendar
Children’s Services Central runs a number of training events to assist services through the Accreditation process. No matter where you are up to in the process of Accreditation, we have an appropriate course for you.
Individual Service Support
Children’s Services Central provides Individual Service Support to services experiencing difficulties. The service needs are first assessed to determine the most appropriate level/s of support to be offered. Response to Individual Service Support is tailored to the needs of the service.
Support can be given via:
- Telephone
- Research support
- Face-to-face visits
Mentoring
Children’s Services Central Coaching and Mentoring Program engages children’s services professionals in an environment that promotes the sharing of knowledge, leadership, development, career exploration and the building of capacity for mentees. Support can be given through phone and/or face-to-face.
Support for New Services
New Service Support is designed to provide professional advice and support to eligible services to assist with the establishment phase of their business development. The aim of this program is to help operators reduce operational risks and improve quality care outcomes.
The support is specifically targeted to the establishment and set-up phase of a new service.
The service must be:
- Operational.
- Registered with the National Child Care Accreditation Council (NCAC).
- Receiving Child Care Benefit approval from the Department of Education, Employment and Workplace Relations (DEEWR).
A service may also be in the process of:
- Recently changing service type eg, transitioning from a Preschool to a Long Day Care model of service.
- Extending their current service provision eg, creating first time offer of places for 0-2 year olds.
- Establishing a new service for a particular licensee – whether this is a first or additional service.
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