Inclusion Support Agencies

Inclusion Support Agencies are responsible for managing and coordinating access to quality inclusion support.

Click to view Sydney ISA Region map

NSW ISA Region map

Inclusion Support Agencies (ISA) are responsible for managing and coordinating access to quality inclusion support that is relevant, appropriate and timely for all eligible child care services within a defined service delivery area. 

Inclusion Support Agencies employ Inclusion Support Facilitators (ISFs) who work directly with staff in child care services. ISFs provide practical advice and facilitate access to a range of supports designed to strengthen the service's ability to create an environment inclusive of all children. 

These supports include, but are not be limited to, access to specialist equipment and resources, developing service support plans and applying for funding to employ additional workers or specialist cultural expertise.

ISFs provide inclusion support to Commonwealth funded children's services including:

  • Family Day Care;
  • Out of School Hours Care (including vacation care);
  • Long Day Care;
  • Occasional Care;
  • In-home care services.

Children with additional needs include: Sydney ISA Regions - View map

  • Children with a disability, including children with high support needs;
  • Children from culturally and linguistically diverse (CALD) backgrounds;
  • Children with a refugee or humanitarian intervention background who have been subjected to torture and trauma, either in their country of origin or during their refugee experience;
  • Indigenous children.

From Revised IPSP Guidelines – released July 2009


Inclusion Support Agencies Contact Details

Sydney Inner Region ISA 1: SDN Children's Services

Local Government Area: Botany Bay, Leichhardt, Marrickville, Randwick, Waverley, Woollahra, Sydney

ISA: SDN Children's Services

Office Location/Postal: Level 1/3 Linthorpe Street, Newtown NSW 2042

Phone: (02) 9557 0183

Email: c.anderson@sdn.org.au

Team Leader: Catherine Anderson

Sydney North Region ISA 2: SDN Children's Services

Local Government Area: Hunters Hill, Lane Cove, Manly, Mosman, North Sydney, Pittwater, Ryde, Warringah, Willoughby

ISA: SDN Children's Services

Office Location/Postal: 8 Rodborough Avenue, Crows Nest NSW 2065

Phone: (02) 9955 3665

Email: j.pearson@sdn.org.au

Team Leader: Julie Pearson

Sydney Central West Region ISA 3: SDN Children's Services

Local Government Area: Auburn, Blacktown, Holroyd, Parramatta

ISA: SDN Children's Services

Office Location/Postal: 28 Cowper Street, Granville NSW 2142

Phone: (02) 9897 3635

Email: t.chu@sdn.org.au

Team Leader: Tracy Chu

Sydney Inner West Region ISA 4: KU Children's Services

Local Government Area: Ashfield, Bankstown, Burwood, Canterbury, Canada Bay, Strathfield

ISA: KU Children's Services

Office Location/Postal: 303/398 Chapel Road, Bankstown NSW 2200

Phone: (02) 9707 1050 or (02) 9707 4499

Email: mary.ware@ku.com.au

Team Leader: Mary Ware

St George–Sutherland Region ISA 5: KU Children's Services

Local Government Area: Hurstville, Kogarah, Rockdale, Sutherland

ISA: KU Children's Services

Office Location/Postal: 17/3 Richmond Avenue, Sylvania Waters NSW 2224

Phone: (02) 9522 6322 or (02) 9522 6769

Email: lisa.maybury@ku.com.au

Team Leader: Lisa Maybury

Sydney Central North Region ISA 6: KU Children's Services

Local Government Area: Baulkham Hills, Hornsby, Ku-ring-gai

ISA: KU Children's Services

Office Location/Postal: 20/10 Chilvers Road, Thornleigh NSW 2120

Phone: (02) 9484 2077 or (02) 9484 6768

Email: diane.matthewson@ku.com.au

Team Leader: Diane Matthewson

Gosford–Wyong Region ISA 7: KU Children's Services

Local Government Area: Gosford, Wyong

ISA: KU Children's Services

Office Location/Postal: Building 28A, Mt Penang, Parklands, Kariong, NSW 2250

Phone: (02) 4340 5300

Email: Margaret.smith@ku.com.au

Team Leader: Margaret Smith

Sydney North West Region ISA 8: Penrith City Council

Local Government Area: Blue Mountains, Hawkesbury, Penrith

ISA: Penrith City Council

Office Location/Postal: 601 High Street, Penrith NSW 2750, PO Box 60, Penrith NSW 2751

Phone: (02) 4732 7843

Email: cchilvers@penrithcity.nsw.gov.au

Team Leader: Cindy Chilvers

Sydney South West Region ISA 9: KU Children's Services

Local Government Area: Camden, Campbelltown, Fairfield, Liverpool, Wollondilly

ISA: KU Children's Services

Office Location/Postal: 3/6 Queen Street, Narellan NSW 2567

Phone: (02) 4645 7400

Email: carolyn.wilson@ku.com.au

Team Leader: Carolyn Wilson

Illawarra Region ISA 10: Illawarra Children's Services

Local Government Area: Kiama, Shellharbour, Shoalhaven, Wingercarribee, Wollongong, Unincorporated Other Territories (Jervis Bay Territory)

ISA: Illawarra Children's Services

Office Location/Postal: Level 1, 98 Railway Street, Corrimal NSW 2518

Phone: (02) 4283 9935

Email: gloria.dallavalle@ics.org.au

Team Leader: Gloria Dalla Valle

NSW South East Region ISA 11: Illawarra Children's Services

Local Government Area: Bega Valley, Bombala, Boorowa, Cooma-Monaro, Eastern Capital City Regional, Eurobodalla, Gouldburn-Mulwaree, Greater Queanbeyan (includes Jerrabomberra Housing Estate), Upper Lachlan, Greater Arygle Harden, Snowy River, Yass Valley, Young

ISA: Illawarra Children's Services

Office Location/Postal: Level 1, 98 Railway Street, Corrimal NSW 2518

Phone: (02) 4283 9935

Email: gloria.dallavalle@ics.org.au

Team Leader: Gloria Dalla Valle

NSW South West Region ISA 12: KU Children's Services

Local Government Area: Albury, Balranald, Berrigan, Carrathool, Conargo, Coolamon, Cootamundra, Corowa, Culcairn, Deniliquin, Griffith, Gundagai, Hay, Holbrook, Hune, Jerilderie, Junee, Leeton, Lochart, Murray, Murrumbidgee, Narrandera, Temora, Tumbarumba, Tumut, Urana, Wagga Wagga, Wakool, Wentworth

ISA: KU Children's Services

Office Location/Postal: PO Box 8515, Kooringal NSW 2650

Phone: 0417 269 744

Email: soraya.apps@ku.com.au

Team Leader: Soraya Apps

NSW Central West Region ISA 13: Lady Gowrie Child Centre

Local Government Area: Bathurst, Bland, Blayney, Cabonne, Cowra, Evans, Forbes, Lachlan, Lithgow, Oberon, Orange, Parkes, Rylstone, Weddin

ISA: Lady Gowrie Child Centre

Office Location/Postal: 84 Piper Street, Bathurst NSW 2795

Phone: (02) 6331 4333

Email: cwisabathurst@bigpond.com

Team Leader: Pam Inwood

NSW West Region ISA 14: Lady Gowrie Child Centre

Local Government Area: Bogan, Bourke, Brewarrina, Broken Hill, Central Darling, Cobar, Coolah, Coonabarabran, Coonamble, Dubbo, Gilgandra, Mudgee, Narromine, Unincorporated NSW (Unincorporated Far West), Walgett, Warren, Wellington

ISA: Lady Gowrie Child Centre

Office Location/Postal: 4/173 Darling Street, Dubbo NSW 2830, PO Box 1439, Dubbo 2830

Phone: (02) 6881 8210

Email: wisadubbo@bigpond.com

Team Leader: Rhonda Vang

NSW North Region ISA 15: NSW North Child Care

Local Government Area: Armidale Dumaresq, Barraba, Bingara, Glen Innes, Gunnedah, Guyra, Inverell, Manilla, Moree Plains, Narrabri, Nundle, Parry, Quirindi, Severn, Tamworth, Tenterfield, Uralla, Walcha, Yallaroi

ISA: NSW North Child Care Inclusion Support Agency

Office Location/Postal: 169 Miller Street, Armidale NSW 2350, PO Box 951, Armidale NSW 2350

Phone: (02) 6772 5300

Email: nnccisa@optusnet.com.au

Team Leader: Marg Hogan

Richmond Tweed Region ISA 16: Ballina District Community Services Association

Local Government Area: Ballina, Byron, Kyogle, Lismore, Richmond Valley, Tweed

ISA: Ballina District Community Services Association Inc.

Office Location/Postal: 42 Cherry Street, Ballina NSW 2478, PO Box 623, Ballina NSW 2478

Phone: (02) 6686 7776

Email: jenny.bond@bdcsa.org

Team Leader: Jenny Bond

NSW Mid North Coast Region ISA 17: St Joseph's Family Services

Local Government Area: Bellingen, Clarence Valle, Coffs Harbour, Greater Taree, Hastings, Kempsey, Nambucca, Unincorporated NSW (Lord Howe Island)

ISA: St Joseph's Family Services

Office Location/Postal: Warlters Street, Port Macquarie NSW 2444

Phone: (02) 6584 3865

Email: inclusion@priority1.com.au

Team Leader: Kerrie Wood

Hunter Region ISA 18: KU Children's Services

Local Government Area: Cessnock, Dungog, Gloucester, Great Lakes, Lake Macquarie, Maitland, Merriwa, Mururundi, Muswellbrook, Newcastle, Port Stephens, Scone,Singleton

ISA: KU Children's Services

Office Location/Postal: 1/43 Station Street, Waratah NSW 2298, PO Box 41 Waratah NSW 2298

Phone: (02) 4952 2788

Email: glen.newman@ku.com.au

Team Leader: Glen Newman


Children's Services Central, Building 21, 142 Addison Road, Marrickville NSW 2204
Toll free: 1800 157 818 | Email: info@cscentral.org.au | Web: www.cscentral.org.au
Page last updated: 15 December, 2009