The Child Care Management System (CCMS) is a national child care computer system that provides details of Child Care Benefit (CCB) entitlements and child care supply and usage, to families, services and the government.

DEEWR CCMS Helpdesk

The DEEWR CCMS Helpdeskwill answer any questions education and care services have about CCB payments and policy once your service transfers to CCMS, including information about your mandatory reporting requirements under CCMS.

Helpdesk staff will also assist you to resolve any specific issues related to CCMS, however, cannot assist you with matters that are best addressed to your software provider such as assistance with how to use your software package.

• The Helpdesk telephone number is 1300 667 276
• The Helpdesk facsimile number is 1300 663 429
• A Helpdesk mailbox for enquiries or non-urgent issues at ccmshelpdesk@deewr.gov.au

Helpdesk operators are available from 8.00am – 8.30pm AEST Monday to Friday.

General questions on the CCMS can be directed to the following addresses at any time:

1)    email to ccms@deewr.gov.au or ccmshelpdesk@deewr.gov.au or

2)    mail to:

Child Care Management System
Child Care Policy & Payments
Location code – 1 HWBB 
GPO Box 9880
CANBERRA  ACT  260

• CCMS Training and Resources